SHIPPING AND RETURNS

How long will it take for my order to arrive?

Shipping takes 3-4 days to arrive. Shipments are handled Monday through Friday. If the order is placed on Saturday, Sunday or holiday, it will be processed from the 1st working day.

How much do I have to pay for shipping costs?

The shipping costs are 7,5 € and in the case of purchases over 150€ are FREE.

Can I track my order?

Once your order is shipped, you will receive an email confirmation with the shipping details and tracking number. If you are a registered customer, you can check and view the status of your order by logging in and going to "My Account" and "Orders".

Can I change the shipping address once my order has been shipped?

We cannot redirect orders to other addresses once they have been shipped. Therefore, please make sure you enter a correct shipping address for the specified delivery times.

Can I add items to an existing order? 

It is not possible to combine orders or add items to an existing order. If you need all your items to be shipped together, you will need to cancel your order and place a new order containing all the desired items.

Where is my order?

We try to ship all orders the next day after they are confirmed. Estimated delivery times are for reference only, from the day of shipment we are not responsible for any delays caused by exceptional circumstances. Once your order is shipped, you will receive an email confirmation with shipping details and tracking number. If you are a registered customer, you will be able to check and view the status of your order by logging in and going to "My Account" and "Orders". If you are not a registered customer, register now to track future orders. If you do not have the tracking number, you can write to us at [email protected] to consult it.

What do I do if my shipment does not arrive?

If 7 working days have passed and your order has not arrived, you can contact us by sending an email through the contact form or through the email: [email protected] and we will be happy to help you.

What do I do if my shipment has arrived in bad condition?

If the order has arrived in bad condition, please contact us through the contact form or by writing us at [email protected].

Is my package insured? 

Yes, all packages are insured.

How do I return an item? 

You have 15 calendar days from receipt to return the desired products.

The returned item must be in the same condition in which it was delivered and only one return request can be processed per order.

• To make a return, please go to the following link: Make a return
• Log in with the order code you want (8 letters in the confirmation email) and your email address.
• Select the products to be returned and the reason.
• In the shipping information, select the return method.
• Do not forget to include the packing slip of your order in the package to be returned.
• If you prefer to return by your own means, you do not need to notify us.
• If you have any questions during the process, please contact us.

The return costs will be borne by the customer and will be deducted from the amount to be refunded.

The costs will be paid by Surkana in the following cases:

• The garment has a manufacturing defect.
• The garment is damaged at the time of reception.
• The shipment does not correspond to the reference, size or color requested when ordering.

The refund of the amount of the product will be made within a maximum period of 15 days from receipt of the communication of return of the product, and will be made using the same means of payment that was used to place the order, either credit card or PayPal payment.

Can I return swimwear ? 

No. Swimwear such as bikinis and swimsuits do not accept returns or exchanges.